Passenger journey facilitation

As we commit to reinventing the passenger journey, our goal is to eliminate waiting times—no more queues at airports! Verifying people’s identities efficiently is key for travel operators, yet it is not an easy task in fast-moving environments such as airports. They have to process an increasing number of passengers and conduct extensive checks with limited resources and within constrained infrastructures. IDEMIA helps clients around the world to deploy automated self-service programs based on biometrics and identity management systems to ensure a secure and convenient passenger experience.

Optimize traveler identity management systems for a frictionless passenger journey

Biometric technologies and identity management systems are the basis of accurately identifying travelers throughout their journey. IDEMIA developed ID2Travel, a fully integrated and interoperable solution that puts the human experience at the center of airport processes. It offers an enhanced quality of services to travelers at every step of their passenger journey. With this independent and scalable solution, IDEMIA helps airports and airlines deliver a secure and frictionless passenger experience throughout the most frequented airports—from check in and bag drop, to boarding. Our solution can be easily integrated with existing airport infrastructures and travel IT ecosystems.

Adopt contactless biometric technologies to enhance the passenger flow

To ensure the safety of travelers and staff, contactless technologies are being adopted by many airports around the world. These technologies not only limit interaction, but also help optimize resources for passenger flow management. They also help ensure that passengers get to their gate faster—without compromising security. Contactless biometric technologies mitigate hygiene concerns and help regain the confidence of travelers. Advanced fingerprint, face and iris recognition devices designed by IDEMIA for airports are not just ‘simple touchless technologies’—they identify travelers on the move, enabling greater efficiency and a smooth passenger journey while respecting the user privacy.