MorphoMaestro – kiosks and gates supervision

Border authorities use more and more automated equipment to cope with the everyday challenges of processing important numbers of travelers. These new technologies improve the border crossing experience, but this should not be at the expense of security. IDEMIA’s MorphoMaestro™ solution helps border authorities to meet these challenges while optimizing resources. This monitoring solution assists border guards in the operational management and control of self-service border control equipment such as kiosks and gates.

MorphoMaestro™ monitors up to six gates/kiosks simultaneously and supports border guards in assessing the situation and taking adequate action. It includes the following features:

• Exception management services
• Monitoring services
• System status updates

MorphoMaestro™ has a highly customizable user interface and workflows, providing border guards with an efficient tool for real-time supervision. With its two modes of use – fixed station or mobile application, it facilitates the supervision of all passengers, including exception management. During daily operations, the application enables the border guard to take direct control of equipment and override decisions if needed. System alerts can also be displayed in order to anticipate or notify administrators of any functional or performance maintenance needs.

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